Hiring Solutions: Frequently Asked Questions
Account Sign In:
I am not able to sign in to my account.
There is a separate sign in area for employers that is different than the sign in for those who are looking for jobs and managing their careers. If you are having trouble signing in, please make sure you are using the page for hiring clients.
If you are on the correct sign in page, and have created an account, then please check to make sure you are using the correct email address and password combination. If you forget your password, you can contact us.
If you still have a problem, it may be due to an inability of the site to read cookies from your computer. Our site uses cookies to verify that you are signed in, so you may need to check your cookie settings in your browser and make sure that you have them enabled. Finally, if none of the above, works, feel free to contact us for assistance.
Hiring Plans:
What if I don’t use all of my job slots or candidate views?
Nexxt hiring plans are designed to provide the tools you need to find and hire great people with the flexibility to vary the number of jobs and searches each month. Some months you may use all of your slots and candidate views, while other months you won’t. Even if you don’t use all of your allotted products, it doesn’t mean you’re overpaying, because the plans were priced assuming that most companies will not always have the maximum number of jobs to fill.
If you find that you consistently have unused slots and views, you can decide to downgrade to a lower tier plan. The Talent Pro plan only has one job slot, for those companies that only have occasional hiring needs.
How I can pay for my plan?
Our monthly hiring plans are only available for purchase online via credit card. This applies to the Talent Pro, Recruiter, Pro and Premium plans. Annual plans may be paid through an invoice, as well as purchased online.
What if I need to change my credit card information?
You can change your credit card information at any time on your account management page. To access account management, sign in to your account and hover over the Account icon in the left-hand navigation. The first option will be Manage Account. Then, go to the Payment Information section and click the Update Payment Method button. You can then provide your updated billing information, which will be used for your monthly or annual subscription renewal billings going forward.
When will you bill me?
In most cases, monthly plans renew on the same day each month. If you make your initial purchase on the 29th, 30th or 31st of the month, you will be billed on the first of the following month. For instance, if you purchased your subscription on October 31, you would be billed for your next month on December 1, January 1, and so on. The charge will be automatically applied to the credit card you provided.
If you choose to purchase an annual plan, you will be billed for one full year (12 months) at the time of purchase. Your plan will renew the following year on the same date.
Can I include additional users on my account?
Depending on the plan selected, the maximum number of users on your account can range from one to up to 25 users. For more information on additional users, click here.
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time by calling (866) 694-5627. The change will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans. You will be billed for the cost of your new plan beginning with the next billing cycle.
Is there any contract involved?
There’s no contract to sign, but you are required to read and accept our Terms and Conditions during the checkout process.
What is your cancellation policy?
You can cancel your subscription at any time on your account management page. To access account management, sign in to your account and hover over the Account icon in the left-hand navigation. The first option will be Manage Account. To access account management, sign in to your account and click the Manage Account option in the upper right hand corner of the page. Then, go to the Renewal Date section and click the Cancel Subscription link. Your cancellation will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans – and no further charges will be applied to your card.
What happens to my products when I cancel my plan?
If you choose to cancel your plan, your job postings and candidate views will be available until the end of your billing cycle. Once you reach the end of your billing cycle, your job postings will not be visible to candidates and you will no longer have access to view full candidate portfolios. After your cancellation takes effect, you will still be able to view your job details, applicants and historical performance reporting. You will also be able to search candidates in our free preview mode.
What if I don't get any candidates?
We want to see every job get great candidate engagement. If yours isn’t, there are things you can do to drive more interest. Make sure your job posting is as compelling as possible by including a clear job title, concise requirements, easily understood terminology and insight into the company culture. Provide a company logo – included at all plan tiers – to call attention to your postings and build brand awareness.
You can also contact us and get additional assistance.
Is my satisfaction guaranteed?
Yes. If your experience isn’t meeting your expectations, we want to help. Contact us to speak with one of our recruitment media experts, who can offer suggestions to improve your job performance or candidate search results. And of course, you can cancel your plan at any time.
Job Postings and Slots:
What is the difference between a job posting and a job slot?
A job posting is a recruitment ad that is set up to promote just one position. While you can edit certain details of the job details and description within an existing posting, the job title and location cannot be changed once the posting is created. To promote a new job you need create a new job posting.
A job slot is a flexible posting solution that allows you to change the position being advertised at any time. Rather than purchasing a new job posting when you have a new position to fill, you can promote a new job within the same slot, by deactivating your current job and creating a new job using the job posting form. Job slots also give you the flexibility to change the job title, location and description of an existing posting as much as you like. One or more job slots are included in all Nexxt hiring plans, giving you ongoing ability to promote your open position(s).
How do I post a new position in a job slot once my original position has been filled?
If you would like to change the job being promoted in your job slot, first you will need to click View My Jobs from your Home Page and deactivate your original job by clicking on the 3 dots and selecting the Deactivate Job option. Once your original job is inactive, you can activate a new job in that slot. To post your new position, click Post New Job on your Home Page and enter the criteria for your job.
How do I edit my job details?
To edit any of your job postings, sign in to your account and click on View My Jobs from your Home Page. Then, click on the 3 dots and select the Edit Job option from the job you would like to edit. This will bring you to the job posting form to edit your posting. Once you are finished editing, click Save and Preview. You will then be brought to the Review your job post page. If no additional edits are needed, no additional action is needed and your job has been saved with the changes.
Can I edit all of the fields in my job posting?
As long as you are using a job slot to post your job, you can change all of your job details, including the job title and location.
Standard job postings do not allow you to you change the title or location of your job posting once you have posted your job. Please contact hiringsolutions@nexxt.com for more information regarding this policy.
How long does it take for jobs to become live on the site?
Once you are finished posting your job, your job will undergo an automated quality control process before being published to the site. As long as your job passed through the QC process without being flagged, it will go live almost immediately. To ensure that your job is approved by our automated system, please adhere to these guidelines:
If you do not see your posting live on the site within an hour, please contact us and we will check on the status of your posting.
How do I refresh my job posting? Does the date change? What exactly does refreshing my job do?
To refresh your job posting, sign in to your account and click on View My Jobs from your Home Page. Find the job you would like to refresh and click on the 3 dots and select the Refresh Job option. You can refresh all of your active job postings by clicking on the grey button next to the Search Your Jobs field.
When you’re finished, the posting date of each job will change to reflect the date it was refreshed.
When candidates conduct a job search, your refreshed posting will show closer to the top of search results.
Will my email address and name be visible to applicants when they are viewing my posting?
Applicants applying to your position are not able to see your email address, name or any of the contact information associated with your account or job posting. Applicants simply click a button to apply online, and we pass their information directly to you via email if you have opted to receive applicants via email. It is then up to you to contact candidates you are interested in. If you are using an external URL, your applicants will be directed there to apply.
How do I remove a job posting from your site?
If you would like to remove your job posting, sign in to your account and click on View My Jobs from your Home Page. Choose the posting you would like to remove and click on the 3 dots and select the Deactivate option. Once you deactivate your posting, it will no longer be live on the site.
How do I delete unqualified candidates who have applied to my jobs?
You have the ability to delete any candidates that do not meet your hiring needs. After you sign in to your account, click on the View My Applicants button from your Home Page. Choose a specific job posting from the drop-down list to see applicants for that position. Please note: You must choose one position, instead of choosing Show All Applicants, in order to utilize this feature.
When viewing your applicants, you’ll see that the last column on the right displays the applicant status. The default status is Pending. Once you decide which candidates do not fit your hiring needs, change the status from Pending to Not Selected. Please be aware that once you change the status to Not Selected, the candidate’s information will be deleted and you will not be able to retrieve it.
When candidates apply to my jobs, where does their information go?
Talent Pro subscribers will receive applications via Nexxt Apply email as well as by clicking View My Applicants on their home page or Applicants under the Jobs section in the navigation. Recruiter, Pro and Premium customers, and other job slot or job posting customers, have the option to choose between Nexxt Apply or to direct candidates to an Apply URL each time they post a job.
Company Logo Upload & Description:
Please note: This functionality is available to account administrators only.
If I add these, where are they used?
Your company logo and description will be displayed on your job postings as well as areas on the site where we feature hiring companies. Adding a company logo will help position your company and increase brand recognition. Areas your logo may appear, include job search results, on sites across the Nexxt Network, and even the Nexxt home page. Your logo will link to your job postings, providing even more visibility for your jobs. In addition to job postings, your company logo and description will be utilized for any hiring events you publish with Nexxt and on your Career Site if you have enabled it on your account.
If I delete or replace my logo and company description on the job posting form, hiring event form or Career Site, do they get changed everywhere?
Yes, any changes made to your company logo and description from the job posting form, hiring event form, or Career Site will impact all active jobs and hiring events that include that information.
If I edit or delete my company logo and description on the Company Information page, will the changes be reflected in my jobs and events that are currently posted?
If you delete your company logo and/or description, they will be deleted from all active job postings and events. If you add or edit your company logo and/or description, you will have the option to apply your changes to all active jobs and events.
How do I add more credits to my account?
If you need additional credits added to your account to view full candidate profiles, you can review our available Resume plans and select the plan that best works for your hiring needs. If you need a custom plan, please contact us and we'll be happy to discuss additional options with you.
What search functionality is available?
Nexxt offers three powerful ways for employers to search for their ideal candidate. The first way is “AI-Match”. This is AI-enhanced matching where employers can upload a job description, resume, or text to run a search against. The second way is the Keywords field. This field can support your traditional Boolean searching. The third way is Fielded Search aka “Additional Fields” where employers can input a variety of fields including job title, skills, current or previous employers, and more. All of these search types can be used individually or combined to deliver optimal results.
How does the Keyword Builder work?
The keyword builder is best used for complex searches or if you need help constructing a Boolean search. With this tool, you can indicate how you would like your keywords to be used. You can request that all of your keywords be found in your search results, any of the words, or the exact phrase. You can also choose whether you would like keywords included or not included and where you would like to find them in the candidate portfolios.
Are you able to support DE&I when searching for candidates?
Yes, employers can leverage Nexxt’s Bias Guard feature to support diversity, equity, and inclusion (DE&I) best practices when searching for candidates to ensure that information that can potentially support bias is hidden from view.
How do I access the Bias Guard feature?
There are two areas that allow you to turn Bias Guard on and off when you perform a search. The first area exists under the "Options" link available at the bottom of the search form. The second area is on the search home page to the right of the search fields. Bias Guard is defaulted to off. Please note that this feature is currently only visible and controlled by the account administrator.
Why do some candidates not have the Nexxt member badge?
Candidates that do not display the Nexxt member badge are External Network candidates. The External Network is made up of public profiles from the open web. By providing access to Nexxt members and External Network candidates it is even easier for employers to find their ideal candidates in one centralized location.
Where does Nexxt gather candidates who are part of the External Network?
Candidates that make up Nexxt's External Network are sourced from the open web. Their personal contact information is gathered for professional-related purposes only. If a candidate from the External Network asks how you came upon their information, there is an email template located within your employer desktop that you can send to any candidate that asks you how you found their information.
Can I turn off the ability to see candidates from the External Network?
Yes, there is a toggle button to include and exclude External Network candidates when searching our database. You can access this toggle button from two areas. The first area exists under the "Options" link available at the bottom of the search form. The second area is on the search home page to the right of the search fields. The External Profile option is defaulted to show candidates from the External Network. Please note that this feature is currently only visible and controlled by the account administrator.
Why is some candidate information hidden from view?
There are a few reasons why candidate information is hidden from view:
What constitutes a profile view?
A profile view is deducted each time you view a profile that you have not viewed before. If you view a profile of the same candidate more than once, only one profile view will be deducted.
If you view a profile in preview mode (where some information is hidden), a profile view is not deducted unless you click the "View Full Portfolio" button.
How can I message a candidate?
There are two areas where you have the ability to message a candidate. The first area is on the candidate profile page. The first button in the upper right-hand corner is a "Message" button. The second area is on the My Candidates page. When you click on the three dots on the right-hand side, you will see "Send Email" as one of the options.
Employers can compose a message using AI Assistant, which is the default setting. Composing messages with our AI Assistant is effortless by following the easy-to-follow prompts to adjust the message by topic, tone, length and more. If you prefer to not use the AI Assistant, you can simply turn the "Build with AI" toggle off.
If I save a candidate, how long will it be saved?
Once you save a candidate, it will not be removed from your saved candidates page unless that candidate deactivates their account, thus removing themselves from our database.
There is also a recently viewed candidates page, where you can find candidate profiles that you have viewed recently.
Can I save my searches?
Yes, saving a search is simple to do. On the Candidate Search page, input the information for the type of candidates you are searching for and click the "Find Talent" button. Once you see your results, there is a "Save This Search" button at the top right-hand side of the page. When you click the button, you will have the opportunity to rename your search title if you would like.
To access your saved searches, under the Talent icon on the lefthand side of the Employer Desktop, select "Saved Searches & Alerts". On this page, you will have the ability to rerun your search, update your saved search title, disable email notifications, or delete your search.
On the Candidate Search page, what is the significance of the Search Options link at the bottom?
The Options tab is where you can customize and save your search preferences. Some options that you can customize include viewing options, results per page, External Network visibility, and more. The preferences you set will be saved and used in future searches until you change them or clear your cookies.
What is the reference location on the Search Options page? How is it used?
The reference location is the location we use to calculate the distance between you and the candidates in your search results. While it will auto-populate with the location information specified within your Contact Information form, you may change it to better suit your needs. This can be done on a search-by-search basis, or you can set it once and use it for future searches.
How do I access Tips & Insights when running a search?
To view Tips & Insights, you must include a job title and location when running a search. After the search is run, you will then be able to access recommended job titles, see which top companies are sourcing similar candidates, and review salary data to understand competitive pay scales.
Hiring Events:
What is the main difference between the Premium and Enterprise plans in regard to Hiring Events?
Premium Hiring Event – allows employers to create and publish a branded event registration page and promote their event with a dedicated event URL. Nexxt will keep track of registrants and provide real-time reporting, Plus the event will be seen by an audience of candidates looking for similar opportunities across the Nexxt Network and within targeted career alert emails.
Enterprise Hiring Event – provides employers with everything in the Premium Hiring Event plan, plus campaign guidance and maximum event reach to a targeted audience through Nexxt's text messaging and email marketing solutions.
What if I need to publish additional events over my allocated event number?
Please contact us and we will provide you with a custom quote based on the number of additional events you are hosting.
What information is required when publishing my event?
After you sign into your account, click "Create Event" under the "Events" icon. This will take you to the "Create a New Hiring Event" form. Information that is required when creating a new hiring event is the following: Event Title, Event Date and Time, Venue Name, Venue Location, Event Overview, Keywords, Job Function, and Event Manager.
Can I include a company logo and description?
Yes, if there is a company logo and description already uploaded to your employer account, the logo and description will be used when we publish your hiring event. If you do not have a logo or company description on your account, you will be able to add a logo and description on the "Create a New Hiring Event" form.
Will I be able to preview my event page before it’s live?
Yes, after you complete your event information, at the bottom of the form is a "Save and Preview" button. Once you click the button, you will be brought to a page that allows you to preview your branded event registration page. From here you can either select to edit or publish your hiring event.
Can I edit my event details after the page is live?
Yes. If you need to edit the date and/or time of your event and you already have registrants for the event, you must select a new date and time to change the schedule. After the change is made, any future automated emails to the registrants will reflect the updated date and time.
What happens if my event is more than one day?
If your event is hosted on multiple days, you will be able to add the additional dates and times as you go through the "Create a New Hiring Event" form.
Am I able to post a hiring event that is located outside of the US?
Yes, we can support international hiring events. On the "Create a New Hiring Event" form within the "Venue Location" section, you can select that your venue is outside of the US and then select the City and Country where your event will take place.
Where can I find my dedicated event URL?
To access your dedicated event URL, go to "Events". On this page, click on the 3 dots and select the Copy Event URL option.
How do I access my event registrants?
There are three areas within your account where you can locate your event registrants. The first area is "My Event Registrants" on your home page. This provides an overview of new registrants and total registrants and a button to view all your registrants. The second area is "Registrants" under the Events icon. From this page, you can view all registrants or view registrants for a particular hiring event. The third area is under "Events"; if there are registrants for your event, the count of registrants will be hyperlinked under the Registrations column.
What registrant information will I be able to access?
Nexxt provides the following registrant information: Name, Email Address, Phone Number, Event Attending, Date Attending, Registration Date, and Status.
Who will receive the registration email notification when there are new registrants? And how often?
When a hiring event is created, on the form there is a field to select an "Event Manager". The person that is selected as the "Event Manager" will be the designated individual to receive the new registrant email notification. The new registrant email will be sent once a day (Monday through Friday) only when there are new registrations to share. If the same individual is listed as the "Event Manager" for multiple hiring events, the "Event Manager" will receive one notification email per event.
What happens to my event and registrants once my event is complete?
Your registration page for your event will be live up to 30 days after your hiring event ends, with a message that your event is no longer active and the registration process is closed. Your event will be found under the "Inactive" status in your account. Even though your event has ended, you will continue to be able to access all registrants for your hiring event.
What type of email notifications will registrants receive?
A hiring event registrant will receive three automated emails. The first email will be a confirmation message. This email is delivered immediately after the person registers for your event. The second email is a reminder message that will be sent three days prior to the event. And the final email is another reminder message that is sent the morning of the event.
Your Home Page:
What is my Home Page?
Your Home Page is the first place you will be taken upon signing in to your Nexxt employer account. It provides easy access to the recruiting data and information you need at your fingertips, including at-a-glance reporting, company information, active products, and job applicants. There’s also a live feed of updates and recruitment industry news, all chosen for you to help you in your hiring efforts.
What data is displayed on my Home Page?
Job Status section:
Additional Users:
Can I add additional users to my account?
Depending on the plan selected, the maximum number of users on your account can range from one to up to 25 users. Each additional user will be given a sub-account under the original, main account. Users can sign in to their respective sub-accounts, and all activity can be monitored and tracked by Manager/Administrator accounts (Reference the last question below).
How do I add users to my account?
You can provide other members of your recruiting team with access to a centralized Hiring account. Make sure you are signed in as the Administrator, and click the Add/Change User Roles link, which can be found under the Account icon. This is where you can add new users to a centralized, main account and designate roles for each user. Here’s how to add a new user to your account:
Once a new user has been added, they will be emailed their user name (email address) and password for a sub-account. To activate their sub-account, each new user will have to check their email, sign in to their new sub-account, and change their password.
How do multiple users sign in to the same account?
Additional users can sign in to their respective sub-accounts at any time using their user name (email address) and password information. All activity can be monitored by the Manager/Administrator user roles.
Can multiple users be signed in at the same time?
Yes, multiple users can be signed in to their respective sub-accounts at the same time.
There are three roles I can assign to users in my employer account – Recruiter, Manager and Administrator. What functions are available to each role?
Users who are given the Recruiter role will only have access to their own sub-account, and the job postings, applicants, hiring events, and registrants from that sub-account.
Users who are given the Manager role will be able to view each team member and their job postings and hiring events as well as run a candidate view usage report of the team.
Users given the Administrator role will be able to see and use all functions that a Recruiter and Manager has, as well as can add the company logo and description for the account, enable the company’s career site, add and/or change user roles, and assign candidate view allotment for the team. In addition, the Administrator has visibility and control over the External Network and Bias Guard feature when searching the candidate database. The user who originally registers the main account will automatically be given Administrator status, until designated otherwise.
Billing Questions:
Can I be invoiced?
Monthly hiring plans are only available for purchase online; however, annual plans may be invoiced. For any other purchases, please contact a recruitment media consultant about invoicing options.
Are you net or gross?
This answer depends on the type of employer you are, so it will be best answered by contacting us.