Hiring Solutions: Frequently Asked Questions
I am not able to sign in to my account.
There is a separate sign in area for employers that is different than the sign in for those who are looking for jobs and managing their careers. If you are having trouble signing in, please make sure you are using the page for hiring clients.
If you are on the correct sign in page, and have created an account, then please check to make sure you are using the correct email address and password combination. If you forget your password, you can contact us.
What if I don’t use all of my job slots or candidate views?
Nexxt subscription plans are designed to provide the tools you need to find and hire great people with the flexibility to vary the number of jobs and searches each month. Some months you may use all of your slots and candidate views, while other months you won’t. Even if you don’t use all of your allotted products, it doesn’t mean you’re overpaying, because the plans were priced assuming that most companies will not always have the maximum number of jobs to fill.
If you find that you consistently have unused slots and views, you can decide to downgrade to a lower tier plan. The Talent Pro plan only has one job slot, for those companies that only have occasional hiring needs.
How I can pay for my subscription?
Our monthly subscription plans are only available for purchase online via credit card. This applies to the Talent Pro, Recruiter and Recruiter Premium plans. Annual plans may be paid through an invoice, as well as purchased online.
What if I need to change my credit card information?
You can change your credit card information at any time on your account management page. To access account management, sign in to your account and click the Manage Account option in the upper right hand corner of the page. Then, go to the Payment Information section and click the Update Payment Method button. You can then provide your updated billing information, which will be used for your monthly or annual subscription renewal billings going forward.
When will you bill me?
In most cases, monthly plans renew on the same day each month. If you make your initial purchase on the 29th, 30th or 31st of the month, you will be billed on the first of the following month. For instance, if you purchased your subscription on October 31, you would be billed for your next month on December 1, January 1, and so on. The charge will be automatically applied to the credit card you provided.
If you choose to purchase an annual plan, you will be billed for one full year (12 months) at the time of purchase. Your plan will renew the following year on the same date.
Can I include additional users on my account?
Yes, your account can accommodate up to 25 users. For more information on additional users, click here.
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time by calling (866) 694-5627. The change will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans. You will be billed for the cost of your new plan beginning with the next billing cycle.
Is there any contract involved?
There’s no contract to sign, but you are required to read and accept our Terms and Conditions during the checkout process.
What is your cancellation policy?
You can cancel your subscription at any time on your account management page. To access account management, sign in to your account and click the Manage Account option in the upper right hand corner of the page. Then, go to the Renewal Date section and click the Cancel Subscription link. Your cancellation will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans – and no further charges will be applied to your card.
What happens to my products when I cancel my plan?
If you choose to cancel your plan, your job postings and candidate views will be available until the end of your billing cycle. Once you reach the end of your billing cycle, your job postings will not be visible to candidates and you will no longer have access to view full candidate portfolios. After your cancellation takes effect, you will still be able to view your job details, applicants and historical performance reporting. You will also be able to search candidates in our free preview mode.
What if I don't get any candidates?
We want to see every job get great candidate engagement. If yours isn’t, there are things you can do to drive more interest. Make sure your job posting is as compelling as possible by including a clear job title, concise requirements, easily understood terminology and insight into the company culture. Provide a company logo – included at all plan tiers – to call attention to your postings and build brand awareness.
You can also call (866) 694-5627 to speak with a recruitment media consultant and get additional assistance.
Is my satisfaction guaranteed?
Yes. If your experience isn’t meeting your expectations, we want to help. Call (866) 694-5627 to speak with one of our recruitment media experts, who can offer suggestions to improve your job performance or candidate search results. And of course, you can cancel your plan at any time.
What is the difference between a job posting and a job slot?
A job posting is a recruitment ad that is set up to promote just one position. While you can edit certain details of the job details and description within an existing posting, the job title and location cannot be changed once the posting is created. To promote a new job you need create a new job posting.
A job slot is a flexible posting solution that allows you to change the position being advertised at any time. Rather than purchasing a new job posting when you have a new position to fill, you can promote a new job within the same slot, by deactivating your current job and creating a new job using the job posting form. Job slots also give you the flexibility to change the job title, location and description of an existing posting as much as you like. One or more job slots are included in all Nexxt subscription plans, giving you ongoing ability to promote your open position(s).
How do I post a new position in a job slot once my original position has been filled?
If you would like to change the job being promoted in your job slot, first you will need to click View Jobs from your Home Page and deactivate your original job by clicking on the Deactivate icon. Once your original job is inactive, you can activate a new job in that slot. To post your new position, click Post New Job on your Home Page and enter the criteria for your job.
How do I edit my job details?
To edit any of your job postings, sign in to your account and click on View Jobs from your Home Page. Then, click on the Edit Job icon next to the job you would like to edit. This will bring you to the job posting form to edit your posting. Once you are finished editing, click Save Job. You will then be brought to the Review your job post page. If no additional edits are needed, click Confirm.
Can I edit all of the fields in my job posting?
As long as you are using a job slot to post your job, you can change all of your job details, including the job title and location.
Standard job postings do not allow you to you change the title or location of your job posting once you have posted your job. Please contact firstname.lastname@example.org for more information regarding this policy.
How long does it take for jobs to become live on the site?
Once you are finished posting your job, your job will undergo an automated quality control process before being published to the site. As long as your job passed through the QC process without being flagged, it will go live almost immediately. To ensure that your job is approved by our automated system, please adhere to these guidelines:
If you do not see your posting live on the site within an hour, please contact us and we will check on the status of your posting.
How do I refresh my job posting? Does the date change? What exactly does refreshing my job do?
To refresh your job posting, sign in to your account and click on View Jobs from your Home Page. Find the job you would like to refresh and click the Refresh Job icon to the left of it. You can refresh all of your active job postings by clicking Refresh All Jobs at the top the page.
When you’re finished, the posting date of each job will change to reflect the date it was refreshed.
When candidates conduct a job search, your refreshed posting will show closer to the top of search results.
Will my email address and name be visible to applicants when they are viewing my posting?
Applicants applying to your position are not able to see your email address, name or any of the contact information associated with your account or job posting. Applicants simply click a button to apply online, and we pass their contact information and portfolio directly to you via email if you have opted to receive applicants via email. It is then up to you to contact candidates you are interested in. If you are using an external URL, your applicants will be directed there to apply.
How do I remove a job posting from your site?
If you would like to remove your job posting, sign in to your account and click on View Jobs from your Home Page. Choose the posting you would like to remove and click the Deactivate icon to the left of it. Once you deactivate your posting, it will no longer be live on the site.
How do I delete unqualified candidates who have applied to my jobs?
You have the ability to delete any candidates that do not meet your hiring needs. After you sign in to your account, click on My Applicants under Jobs in the navigation bar. Choose a specific job posting from the drop-down list to see applicants for that position and then click the Show Applicants button on the right. Please note: You must choose one position, instead of choosing Show All Applicants, in order to utilize this feature.
When viewing your applicants, you’ll see that the last column on the right displays the applicant status. The default status is Pending. Once you decide which candidates do not fit your hiring needs, change the status from Pending to Not Selected. Please be aware that once you change the status to Not Selected, the candidate’s information will be deleted and you will not be able to retrieve it.
When candidates apply to my jobs, where does their information go?
Talent Pro subscribers will receive applications via Nexxt Apply email as well as by clicking "View Your Applicants" on their home page or "My Applicants" under the Jobs section in the navigation. Recruiter and Recruiter Premium subscribers, and other job slot or job posting customers, have the option to choose between Nexxt Apply or to direct candidates to an Apply URL each time they post a job.
Please note: This functionality is available to account administrators only.
If I add these, where are they used?
Your company logo and description will be displayed on your job postings as well as areas on the site where we feature hiring companies, and will help position your company and increase brand recognition. Areas your logo may appear include job search results, sites across the Nexxt Talent Ecosystem, and even the Nexxt home page. Your logo will link to your job postings, providing even more visibility for your jobs. We highly recommend providing a logo whenever possible.
If I delete or replace my logo and company description on the job posting form, do they get changed everywhere?
Yes, any changes made to your logo and company description from the job posting form will affect all active jobs with that information included.
If I edit or delete them on the Manage Company Information form, will the changes be reflected in my currently posted jobs?
If you delete your logo and/or description, they will be deleted from all active postings. If you add or edit your logo and/or description, you will have the option to apply your changes to all active jobs or not.
Why is some candidate information hidden from view?
Member information is hidden from view because you are viewing the candidate in preview mode. This could occur for two reasons:
What constitutes a candidate view?
A candidate view is deducted each time you view a full portfolio that you have not viewed before. If you view full portfolio information for the same member account more than once, only one candidate view will ever be deducted.
If you view a candidate in preview mode (where some information is hidden), a candidate view is not deducted unless you click the “View Full Portfolio” button.
If I save a candidate, how long will it be saved?
Once you save a candidate, it will not be removed from your saved candidates page unless that member deactivates their account.
There is also a recently viewed candidates page, where you can find candidates that you have viewed recently but did not save. This will display the last 100 candidates that were viewed.
How can I receive emails notifying me when new candidates who meet my needs join the network?
There are two ways to do this. You can set up an email alert when searching our candidate database, posting a job, or both.
To create an alert when searching the database, you can either check the box to “Add Alert” at the bottom of the search form before you run a search, or click the “Create Alert” button at the top of your search results page after you’ve run a search.
To create an alert while posting a job, enter your job description AND the keywords you believe potential candidates will use to find jobs like yours in the job posting form. Then make sure you check the box to set up a Candidate Alert at the bottom of the page.
To delete either of these types of alerts, You can view all of your alerts, no matter how they were created, on the Manage Alerts page linked from your Home Page. There you can see your alert criteria, view recent matches and delete alerts by clicking the “Remove Alert” link.
On the candidate search page, what is the significance of the Options tab?
The Options tab is where you can save your search preferences. The preferences you set will be saved and used in future searches until you change them or clear your cookies.
What is the reference location on the Options tab? How is it used?
The reference location is the location we use to calculate the distance between you and the people in your search results. While it will auto populate with the location information specified on your Contact Information form, you may change it to better suit your needs. This can be done on a search by search basis, or you can set it once and use it for future searches.
How does the Keyword Builder work?
The keyword builder is best used for complex searches or if you need help constructing a Boolean search. With this tool, you can indicate how you would like your keywords to be used. You can request that all of your keywords be found in your search results, any of the words or the exact phrase. You can also choose whether you would like keywords included or not included and where you would like to find them in the candidate portfolios.
Do you support Boolean searching?
Yes we do. You may conduct a Boolean search by inputting keywords into the Who/What box. If you do not know how to run a Boolean search, we suggest you use the advanced search tool to assist you.
What is my Home Page?
Your Home Page is the first place you will be taken upon signing in to your Nexxt employer account. It provides easy access to the recruiting data and information you need at your fingertips, including at-a-glance reporting, company information, active products and job applicants. There’s also a live feed of updates and recruitment industry news, all chosen for you to help you in your hiring efforts.
What statistics are displayed in the My Products section of my Home Page?
Job Products section:
Can I add additional users to my account?
Yes, if you are the account Administrator. Each hiring account allows as many as twenty five (25) users, including the original user and up to twenty four others. Each additional user will be given a sub-account under the original, main account. Users can sign in to their respective sub-accounts, and all activity can be monitored and tracked by Manager/Administrator accounts (Reference the last question below).
How do I add users to my account?
You can provide other members of your recruiting team with access to a centralized Hiring account. Make sure you are signed in as the Administrator, and click the Add/Change User Roles link, which can be found under the drop-down list of your contact name in the right hand side navigation of your Home Page. This is where you can add new users to a centralized, main account and designate roles for each user. Here’s how to add a new user to your account:
Once a new user has been added, they will be emailed their user name (email address) and password for a sub-account. To activate their sub-account, each new user will have to check their email, sign in to their new sub-account, and change their password.
How do multiple users sign in to the same account?
Additional users can sign in to their respective sub-accounts at any time using their user name (email address) and password information. All activity can be monitored by the Manager/Administrator user roles.
Can multiple users be signed in at the same time?
Yes, multiple users can be signed in to their respective sub-accounts at the same time.
There are three roles I can assign to users in my employer account – Recruiter, Manager and Administrator. What functions are available to each role?
Users who are given the Recruiter role will only have access to their own sub-account, and the job postings and applicants from that sub-account.
Users who are given the Manager role will be able to view each team member and their job postings as well as run a candidate view usage report of the team.
Users given the Administrator role will be able to see and use all functions that a Recruiter and Manager has, as well as can add the company logo and description for the account, add and/or change user roles, and assign candidate view allotment for the team. The user who originally registers the main account will automatically be given Administrator status, until designated otherwise.
Can I be invoiced?
Monthly subscription plans are only available for purchase online; however, annual plans may be invoiced. For any other purchases, please contact a recruitment media consultant about invoicing options.
Are you net or gross?
This answer depends on the type of employer you are, so it will be best answered by contacting a recruitment media consultant at (866) 694-5627.